Quick answers to your shipping questions. » Shipping Discounts:
Shipping discounts offered as a promotion through the website or as a promotion via offer code are limited. Oversized surcharges still apply to all applicable items. All shipping promotions advertised are based on UPS Ground delivery services within the continental United States unless otherwise stated in the promotion details. » General Shipping:
We ship by UPS to the United States excluding Canada, Alaska, and Hawaii. We process order every hour between 6:45 a.m. and 7:45 p.m. If you order online before 1:45 p.m.CST, Monday through Friday, your order will ship the same day. Orders placed Friday after 1:45 pm CST will ship the following Monday, including express orders. Shipping days do not include weekends or holidays. Please call us at 1-800-626-2787 to place orders for Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands or Canada. » International Shipping:
Place your international order by phone, fax, mail, or email to: Century, Inc.
Attn: International Sales
1000 Century Boulevard
Midwest City, OK 73110
Tel: +405-732-2226
Fax: +405-733-4055
Email: customerservice@centurymartialarts.com
Once your order is received we will respond to your request with an order total that includes the merchandise cost and shipping charges. If all charges are acceptable to you, then you may respond with your payment information; we accept Visa, Master Card, American Express, Discover credit cards, or International Money Orders. Customer is responsible for payment of duties and /or taxes on all international orders. » Shipping to APO/AFO
Century ships to APO/FPO addresses via US Post Parcel Post. Parcel Post can not ship items over 70 lbs.
» Shipping Tracking Information:
If you provided your email address when placing your order, we'll send you an email with the tracking number(s) for your order when it is shipped. If you deleted or never received this email, please contact us and we'll be glad to provide you with tracking information. Or login to your online account and review your orders place online.
» Shipping Addresses:
Shipping information cannot be changed once your order has been submitted. We apologize for any inconvenience, but we process orders very quickly and we hope that in the majority of cases our faster processing times work to your advantage.
» Shipping Tables:
The shipping charge depends on the destination and the value of your order. Please refer to the charts below. Delivery times are estimates; some items may take longer for delivery. Please contact us for shipments to Guam, and Virgin Islands.
Order Value
(U.S.$)* | UPS
United States excluding CAN, AK, HI.
AK, HI, please call 1-800-626-2787 to place your order.
| APO/FPO
Call 800-626-2787 to place order. | Transit Time | 1-5 business days |
| Up to $49.99 | $9.90
|
| $50.00-$74.99 | $12.40 |
| $75.00-$99.99 | $14.90 |
| $100.00-$149.99 | $17.40 |
| $150.00-$199.99 | $19.90 |
| $200.00 and up | 9.5% |
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U.S. Oversized Package Charges**: - Swords, Bokkens, Shinais, add $5.00
- Bos add $8.50
- Wavemasters®, BOB®, Versaflex add $20.00
- 40lb Heavy Bag, 50lb UFC® Grappling Dummy add $15.00
- 70lb Heavy Bag, 70lb UFC® Grappling Dummy add $25.00
- 100lb Heavy Bag, 100lb UFC® Grappling Dummy add $35.00
- 130lb UFC® Grappling Dummy add $50.00
- Muay Thai Heavy Bag add $50.00
- Puzzle Mats Call for quote
Taxes: Oklahoma residents add 8%.
Outside Continental U.S or Canada: Email customerservice@centurymartialarts.com for shipping estimates on all international orders. Customer is responsible for payment of duties and /or taxes on all international orders.
*One-day and two-day delivery is also available. Ask your agent for details. Carrier fuel surcharges are in addition to listed shipping costs. Due to fluctuating fuel charges, shipping rates are subject to change without notice.
**Oversized package charges are in addition to regular shipping charges. Residents of Alaska or Hawaii call 800-626-2787 to order oversized items.
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| | » Returns Policy:
New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase, there is a 15% restocking charge; after 60 days, goods will not be accepted. No returns are accepted on custom items or clearance items.
To return any merchandise, customer needs to complete the exchange/return form on the backside of the packing slip that came with the shipment. Merchandise should be wrapped securely and returned via U.P.S., R.P.S., or insured parcel post. All merchandise sold as sets must be returned as sets. A credit will be issued by the original method of payment, excluding shipping and handling charges.
A check or money order for shipping and handling charges must accompany all exchanges. Merchandise, returned for exchange without a check or money order to cover shipping and handling, will be charged on customer's credit card or sent out COD with appropriate charges.
» Returns Address:
U.S. customers should send returns to:
Century LLC
Customer Returns
1000 Century Blvd
OKC, OK 73110
Canadian customers should send returns to:
Century C/O Warehousing Services LTD 7090 Kennedy Road Mississauga, Ontarion CA L5S0A3
Please allow 2 to 4 weeks on all returns for exchange, refund, or credit.
» Books and DVD:
Due to vendor requirements, books and DVD cannot be refunded or exchanged once the seal is broken. If a defect is discovered in the purchased book or DVD, it can be exchanged for the same title.
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